Frequently Asked Questions
Everything you need to know about bringing California cool into your home.
What is the typical lead time for furniture orders?
Most of our in-stock furniture items ship within 7-10 business days. For custom upholstery or made-to-order pieces, lead times typically range from 8 to 12 weeks depending on the artisan's schedule.
Do you offer White Glove Delivery for large items?
Yes, we offer White Glove Delivery for most oversized furniture items. This service includes inside delivery to your room of choice, assembly, and removal of all packaging materials.
What is your return policy for home decor and furniture?
Home decor and accessories can be returned within 30 days of delivery if in original condition. Please note that furniture, custom orders, and 'Final Sale' items are non-returnable and non-refundable.
How can I care for my Fred Segal Home textiles?
We recommend professional cleaning for all high-end upholstery. For throw pillows and linens, please refer to the specific care label attached to the product, as many of our artisanal fabrics require delicate handling.
Do you offer trade discounts for interior designers?
Absolutely. We have a dedicated Trade Program for industry professionals. Approved designers receive exclusive pricing, personalized service, and early access to new collections.
Can I track my shipment online?
Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. For large freight shipments, the carrier will contact you directly to schedule a delivery window.